FAQs

Your total payment = product prices + tax (if any). Shipping is free on all U.S. orders.

Note:

• The Discount code only applies to the item subtotal, not the total price.
• Shipping is free on all U.S. orders. We currently ship to U.S. addresses only.
• Sales tax depends on your U.S. delivery address; the detailed explanation can be found in the question below.
• Sales tax, if applicable, will be added on the checkout page after you provide your shipping address.

We suggest you carefully review the pricing and shipping details during the checkout process before placing your order

Tracking information may not be updated immediately for some reasons, such as:

• The tracking number has just been created. The first carrier scan can take up to 7 business days to appear.
• The package may not be scanned again until it reaches a regional hub near your delivery address.

Processing time depends on the item and is shown on each product page: 5-7 business days for ready-to-ship items, 15-20 for engraved sets and 30-35 for made-to-order designs. Shipping within the U.S. then takes 7-10 business days. If your tracking status has not been updated for 10 business days, please contact us and we will look into it right away.

The confirmation email is sent to you after the order is placed successfully. However, it sometimes takes 3-5 minutes to be successfully delivered to your mailbox. If you have not received this email, please:

• Wait for 5-10 minutes and check your mailbox, including the spam/junk folder
• Contact us if you still do not receive any email

This email might be going to spam or another folder. In this case, please check those folders and mark emails from Mahstead as not spam.

Within 12 hours after placing the order, you can cancel it yourself by using the "View my order" link in your order confirmation email

If you need to cancel your order after this 12-hour window, please contact our support team. We’ll check the order status and let you know whether cancellation is still possible.

Please keep in mind that we are always willing to support you with your cancellation request after the 12-hour timeframe, but this does not guarantee the cancellation.

Only within the first 12 hours after placing your order, you can change your shipping address or Mahjong design yourself by using the "View my order" link in your order confirmation email.

After 12 hours, or once production has started, the order can no longer be cancelled or changed. Items already in production cannot be resold.

After shipment: Shipping addresses cannot be changed once a parcel is on its way. If it is returned to us because the address was incorrect or incomplete, we will reship it to a corrected address at your cost.

Each order ships to one address. To send items to different addresses, please place a separate order for each address. Items in the same order may be produced in different facilities and arrive in separate parcels, shipping is free for the whole order, and you will receive a notification with tracking for each parcel.

All prices are in U.S. dollars (USD), and we currently ship to U.S. addresses only. Prices displayed on our website do not include sales tax. Sales tax, if applicable, is calculated at checkout from your U.S. delivery address, and you will see the exact amount before you complete the order.

Email [email protected] or call us at (945) 314-6659 with your order number and the reason for your return. We will confirm whether the item is eligible and send you return instructions.

Please do not send anything back before we approve it.

Unauthorized returns cannot be accepted, and we are not able to refund a parcel we were not expecting.

A complete American Mahjong tile set with all the tiles required for current play. The exact tile count is listed in the specifications on the website.

A few simple habits can help keep your Mahjong tiles looking great for years to come.

• Wipe clean: Use a soft, dry cloth to remove dust and fingerprints from the acrylic surface.
• Store safely: Keep the tiles in the bag when not in use to protect them during storage and transport.
• Avoid harsh chemicals: For a deeper clean, use mild soap and water. Make sure the tiles are completely dry before storing them.