Payment Methods

Last updated: 10/28/2026

Everything about paying for a Mahstead order, answered in the questions people usually ask. If your question isn't here, email us or call us and a real person will answer within one business day.

Which payment methods can I use?

Credit and debit cards

Visa, MasterCard, American Express (Apple Pay / Google Pay)

PayPal

When exactly am I charged?

In full at checkout. Most items are produced individually for you after you order. Ready-to-ship items are sent from our U.S. warehouse. Either way, there is nothing to bill later: we take payment, then your order goes into production or is packed for shipping.

You'll get an order confirmation email as soon as payment is approved. If payment fails, no order is created, and nothing is produced.

Which currency am I charged in?

U.S. dollars (USD), always. If your store view shows another currency, that figure is an approximate conversion for reference only. Your card or PayPal account is charged in USD, and your bank may apply its own exchange rate or a foreign transaction fee on top of that.

Will I pay sales tax?

Prices shown don't include sales tax. Where we're required to collect it, tax is calculated from your delivery address and displayed at checkout before you pay — never added afterwards.

How do discount codes work?

Codes apply to the item subtotal only, not to shipping or tax, and one code can be used per order unless the offer says otherwise. Codes can't be added after an order is placed.

If you're refunded on a discounted order, we refund the price you actually paid

Why do I see two amounts, or a charge for an order I cancelled?

That's an authorization hold, not a second charge. When you place an order, your bank may briefly show a pending authorization alongside the final charge or hold an amount on an order that never completed.

Pending authorizations are released automatically by your bank, usually within 3–5 business days. We can't speed that up from our side, but we can confirm exactly what we did and didn't capture, which is often what your bank needs to hear.

How is my card information protected?

Card payments are processed directly by PCI DSS compliant payment gateways over a 256-bit SSL encrypted connection. We never receive or store your full card number.

A charge doesn't look right. What should I do?

Talk to us first at [email protected] or call (945) 314-6659. We can usually resolve a billing question the same day.

A bank dispute takes a different route: it can run up to 90 days, and while it's open, you have neither the item nor the money. Our refund and replacement policy covers you either way, so there's nothing to lose by asking us first.