We understand that when you place an order, you expect to receive the order on time. Therefore, the items go into production quickly, and once a set is in production, we are unable to cancel the order. Please check your order carefully before checking out because the window for changes is short
| When | What you can do |
|---|---|
| Within 12 hours of ordering | Edit your design details or shipping address yourself, or cancel for a full refund. Use the "View my order" link in your order confirmation email. Or contact us at [email protected] or call us at (945) 314-6659 |
| After 12 hours, or once production has started | The order can no longer be cancelled or changed. Personalized items are produced individually and cannot be resold. |
| After shipment | Shipping addresses cannot be changed once a parcel is on its way. If it is returned to us because the address was incorrect or incomplete, we will reship it to a corrected address at your cost. |
Cancellations by Mahstead
We may cancel and fully refund an order where we are unable to fulfil it, where payment cannot be verified, or where we identify fraud or a pattern of abusive claims. We will always tell you why.
To request a cancellation yourself, email [email protected] with your order number and the reason for cancelling, or call us at (945) 314-6659. Our support team will review it and get back to you as soon as possible.
What your total covers
Total = product price + tax (if applicable).
Discount codes apply to the product price only. Shipping is free on all U.S. orders. Sales tax, if applicable, is calculated at checkout.