Track order
Where is my order?
Every Mahstead set is engraved to order. Here is how to follow yours from our workshop to your door.
Look up your order
Enter your order number and the email you used at checkout.
Your order number starts with MS and is in your order confirmation email. Have a tracking number instead? Track by tracking number.
Other ways to track
1 · From your shipping email
When your set ships, we email you a shipping confirmation with your tracking number and a link to follow your parcel.
Can't find it? Search your inbox and spam folder for "Mahstead".
2 · From your account
Sign in with the email you used at checkout. We send you a one-time code, so there is no password to remember, and you will see every order with its status and tracking.
Sign in to see my ordersWhat happens after you order
- Order confirmedRight awayYou get an order confirmation email. Within 12 hours you can still edit your details or cancel from the "View my order" link in that email.
- Made for you5-35 business daysReady-to-ship items leave us in 5-7 business days, engraved sets in 15-20 and made-to-order designs in 30-35. Your product page shows the timing for your item.
- Shipped7-10 business days in transitYou get a shipping email with tracking. The first carrier scan can take up to 7 business days to appear.
- DeliveredFree U.S. shippingFor Christmas, order Crimson Christmas, Sisters Christmas and ready-to-ship items by Nov 25.
Tracking not moving?Allow 5–7 business days for updates. If there is no update for 10 business days, contact us and we will check with the carrier.
Marked delivered but not received?Check with neighbors, your mailroom and around your property first, then contact us. See Packages not received.
Email[email protected]
Phone(945) 314-6659
Write to usInclude your order number in the contact form and we answer within one business day.
