Last updated: November 6, 2026
Mahstead sells items that ship from stock, and items that are engraved or made to order for you. Either way, your order is checked by hand before it leaves us, and once in a while something does not pass that check and is remade or swapped rather than shipped as it is, which may take an order past the estimates below.
If your order needs extra time, we will email you before your original estimate passes, tell you what is happening, and give you a revised date. You will not need to chase us for it. That revised date then becomes the estimate your order is measured against, including for the lost-package timeframes in our Refund & Replacement Policy.
1. Delivery time
Processing time depends on the item and is shown on each product page. Processing starts when your payment clears.
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Item type
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Processing time
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Transit time (U.S.)
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Ready-to-ship items
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5-7 business days
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7-10 business days
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Engraved sets and accessories
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15-20 business days
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7-10 business days
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Made-to-order designs
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30-35 business days
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7-10 business days
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Delivery time = Processing time + Transit time
Shipping is free on all U.S. orders. We currently ship to U.S. addresses only.
If your order contains several items, each parcel ships as soon as its own items are ready, so you may receive them separately.
Christmas delivery: order engraved sets by November 6 and ready-to-ship items by November 25. Made-to-order designs may not arrive before December 25.
2. Shipping methods
Standard Shipping: available for delivery to addresses within the U.S.
3. Shipping charges
Shipping is free on all U.S. orders. There are no hidden fees. All prices are in U.S. dollars.
4. Multiple items and multiple addresses
Each order ships to one address. To send items to different addresses, please place a separate order for each address. Items in the same order may be produced in different facilities and arrive in separate parcels. You will receive a notification with tracking for each parcel.
5. Tracking your order
You will receive a confirmation email with a tracking number as soon as your order ships. Allow 24 to 48 hours for the first carrier scan and up to 7 business days for tracking to update fully. If your tracking has not moved for more than 10 business days, contact us, and we will chase the carrier.
6. Address accuracy
Please check your shipping address carefully at checkout. You can correct it yourself within 12 hours of ordering: see our Order Changes & Cancellation Policy. We are not responsible for delays, losses, or returned parcels caused by an incorrect or incomplete address.
7. Taxes
Sales tax, if applicable, is calculated at checkout from your U.S. delivery address.
8. Delays outside our control
Carrier backlogs, severe weather, and peak-season volume can extend transit times. These delays are not eligible for compensation, but they are covered by the lost-package thresholds in Section 6 of our Refund & Replacement Policy.
